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Return Policy

CHANGES AND RETURNS AT 3GUYS E-SHOP AND STORES

If you wish to exchange or return the product you purchased, you may do so within 15 business days from the date you received it, through the following options:


1. PRODUCT EXCHANGES

1.A. PRODUCT EXCHANGE AT A 3GUYS STORE

You can exchange the product at one of the following 3GUYS stores by presenting the retail receipt or the exchange card:

  • 98-102 Dekelias, 13671 Acharnes, Tel: 210 2846440
  • 16 Kimis Ave., 14235 Kalogreza –  Nea Ionia, Tel: 210 2757318

Exchanges are based on the final purchase price of the products, excluding the cost of cash on delivery and shipping fees.


1.B. PRODUCT EXCHANGE THROUGH E-SHOP

1.B.1. PRODUCT EXCHANGE VIA COURIER (ELTA Door to Door, ACS, Geniki Taxydromiki, or Easy Mail)

If you received your order via a partner courier company and wish to exchange the product through the e-shop, follow these steps:

  • Place the items, along with the receipt and exchange form, in the original packaging as you received them, folded and with the tags still attached.
  • Hand the package to ELTA Door to Door or ACS Courier with recipient billing (no return shipping costs, as the first exchange is free).
    Recipient billing details:
    Company name: FASHION SPOT IKE, VAT No.: 800811290, Address: Dekelias 98-102, Acharnes, Postal Code: 13671, Tel: 210 2846440.
  • To reserve the product you wish to exchange, you must place a new order following the regular process, selecting cash on delivery and noting in the "Comments" field that the order is an exchange, along with the original order number. Alternatively, you can call us at 210 2846440 (Mon-Fri 9:00-17:00). You may also fill out the Return/Exchange Form with the products you wish to exchange and the new items you would like us to send you (in this case, the products you wish to receive will not be reserved immediately).
  • The exchange process takes approximately 7 business days from the day your package is received by the relevant department. If a defect is found in the returned product, customer service will contact you by phone to resolve the issue.
  • If the requested product is unavailable, customer service will contact you.
  • If you use another courier company for the exchange, you will be responsible for the shipping costs.
  • If you wish to exchange for a more expensive product, the price difference will be charged via cash on delivery (+€2.00), or you can pay by bank transfer, with bank details and the required deposit amount provided upon request before the new products are shipped. No additional fees apply for bank transfers.

Free product exchanges apply only for one exchange per order and for areas within Greece. For international orders, the customer covers the return shipping costs.


1.B.2. PRODUCT EXCHANGE VIA BOX NOW

If you received your order via BOX NOW and wish to exchange some or all of the products, follow these steps:

  • Place the product(s) you want to return in the original packaging, folded and with the tags still attached.
  • Include the return/exchange form, listing the products to return and the new items you want to receive in exchange. Please use the original packaging so that the shipping number is visible. If not possible, fill out the fields at the bottom of the return/exchange form, cut it out, and attach it to the outside of your package.
  • To reserve the product you want to exchange, you must place a new order, following the regular cash on delivery process, noting in the "Comments" field that it is an exchange and including the original order number. Alternatively, you can call us at 210 2846440 (Mon-Fri 9:00-17:00). You can also complete the Return/Exchange Form, listing the items for exchange and the new ones you wish to receive (items will not be immediately reserved in this case).
  • Go to any Box Now Locker and enter the ten-digit shipping number found on the voucher, email, Viber, or SMS you received. The locker will open automatically.
  • Place your package inside the locker and close it. Your return is now in progress!
  • Once we receive your return, we will send the new items. If the product values match and are available, the new items will be shipped immediately. If there is a price difference, our department will contact you to arrange payment.


2. REFUNDS

2.A. REFUNDS VIA COURIER (ELTA Door to Door, ACS, Geniki Taxydromiki, or Easy Mail)

If you received your order via a partner courier company and want a refund, follow these steps:

  • Complete the exchange/return form that was sent with your order. You will need to fill out the products for which you request a refund and your IBAN bank account details, including the bank's name (preferably National Bank, Piraeus Bank, or Alpha Bank) and the account holder's name.
  • Place the product(s), along with the exchange form and receipt, in their original packaging. The product must be returned in the same condition as received, with the tags still attached.
  • Deliver the package to ELTA Porta Porta or ACS Courier with recipient billing, without return shipping charges (if using another courier company, you will be responsible for the shipping costs). Recipient billing details:
    Company name: FASHION SPOT IKE, VAT No.: 800811290, Address: L. Dekeleias 98-102, Acharnes, Postal Code: 13671, Tel: 210 2846440.
  • The refund process may take up to 10 business days from the day the package is received by the relevant department.
  • If the product is defective, the relevant department will contact you to resolve the issue.
  • The refund amount is the final purchase price as listed on the receipt.
  • Cash on delivery and shipping costs are non-refundable.


2.B. REFUNDS VIA BOX NOW

If you received your order via BOX NOW and want a refund, follow the return process via Box Now:

  • Complete the exchange/return form sent with your order, filling out the products for refund and your IBAN bank details (National Bank, Piraeus Bank, or Alpha Bank are preferred) and the account holder's name. The refund amount will be the final purchase price, excluding cash on delivery and shipping fees.
  • Place the product(s) and receipt in their original packaging. The product must be returned in the same condition, with the tags still attached. Use the original packaging, ensuring the shipping number is visible. If this is not possible, fill out the fields at the bottom of the return/exchange form, cut it out, and attach it to your package.
  • Refunds may take up to 10 business days from the date the package is received by the relevant department.
  • If a defect is found, the relevant department will contact you to resolve the issue.
  • The refund amount is the final purchase price, as listed on the receipt.
  • Cash on delivery and shipping fees are non-refundable.


2.C. REFUNDS AT A 3GUYS STORE

  • To receive a refund at a 3GUYS store, you must first contact the 3GUYS e-shop department at 210 2846440. Specify the store you prefer, and within 5 business days, the store will contact you when the refund process is complete. Bring the receipt and products to be returned.
  • The refund amount is the final purchase price, as listed on the receipt.
  • Cash on delivery and shipping fees are non-refundable.

For more information on exchanges/returns, visit www.3guys.gr or contact us at 210 2846440, Monday to Friday, 09:00-17:00.

3GUYS continuously strives to improve its services and welcomes any feedback or complaints via email at: [email protected].